Returns and Exchanges Policy
At Tooyd, we want you to have a seamless shopping experience. If you encounter any issues with your purchase or need to return an item, please reach out directly to the seller through our secure messaging system.
Important: All items bought through Tooyd have a 30 day returns policy unless otherwise stated
Tooyd acts as a marketplace platform and is not responsible for the products sold by individual sellers. We encourage you to communicate directly with the seller to resolve any concerns regarding your purchase.
Return Procedure
To initiate a return, please follow these steps:
- Contact the Seller:
- Begin by reaching out to the seller directly through the Tooyd messaging system.
2. Prepare the Items for Return:
- Pack all items securely in their original packaging.
- If the items were purchased as a set, they must be returned together as a complete set.
- Ensure that all returns are correctly labelled and properly packaged to prevent any damage during shipping.
3. Include Documentation:
- Attach a copy of the sales invoice.
- If the invoice is unavailable, include your contact information to help the seller identify your purchase and reach out to you if needed.
4. Return the Parcel:
- Ship the parcel back to the seller's designated address
5. Notify the Seller:
- Once you have shipped the parcel, inform the seller of the shipment via the Tooyd messaging system.
6. Refund Processing:
After receiving the returned item, the seller will issue a refund to your original payment method.
