Buyer Protection
At Tooyd, your safety is our priority, we rigorously verify and approve all our sellers to ensure you’re dealing with trustworthy retailers.
How to Pay Safely
Use a Credit Card or PayPal: Avoid paying cash or making a Bacs payment directly into the seller’s bank account.
Why?
- Lack of Protection: Depositing cash offers no payment protection, making it difficult to recover your money if issues arise.
- Credit Card: For purchases between £100 and £30,000, using a credit card provides enhanced protection, making it easier to get your money back if something goes wrong.
- PayPal: Offers robust buyer protection, ensuring you can recover your money in case of disputes.
Using these secure payment methods ensures a safer shopping experience and provides peace of mind in the event of any issues.
Item Guarantee
Great news! When you shop with us, you’re protected by law.
Faulty Items
If your item doesn’t match the description, is defective, or cannot be used as intended, you are entitled to a refund within 30 days under consumer law.
Incorrect Items or Change of Mind
- Wrong Item: If the item received is not as described, you have 30 days to return it for a refund.
- Changed Your Mind: If you simply changed your mind or made an error, you have 14 days from the receipt of the item to cancel the order and return it. Please note, this applies only to long-distance purchases, not to items bought in person from a seller contacted through our site.
Your satisfaction is important, and these protections ensure a smoother shopping experience.
What to Do if Something Goes Wrong
If your item doesn't arrive or there’s an issue with it, follow these steps:
- Contact the Seller:
- Reach out to the seller directly. They are responsible for resolving any issues with your purchase.
- Contact Tooyd:
- If the seller doesn’t resolve the issue, contact Tooyd for assistance.
- We will mediate between you and the seller to find a resolution.
- If necessary, Tooyd may restrict or remove the seller’s account to prevent further issues.
Your satisfaction is our priority, and we are here to help ensure a positive shopping experience.